At ArtuFrame.com, your satisfaction is our top priority. We stand behind the quality of our products and want you to love every item you purchase from us.
Return Policy
If for any reason you are not entirely satisfied with your purchase, we offer a 15-day return policy from the date of receipt of the item. During this period, customers are eligible to return their purchases for a refund or exchange. Please note that the item must be returned in its original condition and packaging.
Custom Products
Please note that due to the personalized nature of our custom products, we cannot accept returns on these items. We encourage customers to review their custom orders thoroughly before finalizing the purchase.
Product Quality
We take pride in the quality and craftsmanship of our products. Every item is carefully inspected before shipment to ensure that it meets our high standards. However, in the unlikely event that you receive a faulty or defective item, please contact us immediately, and we will promptly address the issue.
Shipping Damages
Despite our best efforts to pack your order securely, shipping damages can occasionally occur. If you receive an item that is damaged during transit, please contact us within 48 hours of receiving the item. We will work with you to either replace the item or issue a refund.
Please note that you may be required to provide photos of the damage for our records and to assist our claims with the courier.
Thank you for shopping with ArtuFrame.com. We appreciate your busin